RETURNS & EXCHANGE POLICY
Conditions for return:
– Return in it’s original condition and original packaging with all tags still attached.
– Untampered security tags.
– Unworn and odourless.
– Without damages, alterations, stains or marks.
The conditions of the exchange and return will be confirmed upon receipt of the return. Our returns department has the right
to refuse a return, if these conditions are not met. In this instance, the item will be returned to the address provided on the
order confirmation email.
Before returning an item back to us, please email a request authorisation from contact@malcari.com within 14 days of
receiving your order.
Please include your order number and reason for return so we can process your exchange as quickly as possible. We have the
right to refuse unauthorised returns sent back to us.
We conduct a three stage quality test before dispatching all orders, in the event that the order does not arrive in the condition
we have sent it out, please contact us immediately via email with images of the issues raised. We request all orders be checked
thoroughly within 24 hours of receiving goods. We will not be liable for any damages reported beyond this point.
Refunds
All approved returns will be issued refund only once the return is received.
Return Shipping
All returns are to be organised by the customer. At this moment, we cannot cover the returned shipping costs.
We recommend using a tracked method of postage to ensure it reaches us safely as Malcari are not responsible for lost, stolen
or undelivered parcels. Please update our team with the courier details so we can help monitor the return and update you
accordingly.
If we are posting an exchange back out to you, we will cover the shipping costs for this.
Please note Malcari cannot take responsibility for delays due to customs clearance for a return. Unfortunately this is beyond
our control. Import Duties and Taxes are the responsibility of the customer. If you fail to comply with customs and
consequently the parcel is returned, Malcari are not held liable for the return. If you require assistance with returning a
package, please contact mail to: contact@malcari.com for a quote on a DHL pickup service.
Queries
Any questions or concerns regarding your order, please email contact@malcari.com